Frequently Asked Questions (FAQ)
How do I book an appointment with an e-Referral?
If you have an electronic physiotherapy referral (e-Referral), you can book your appointment by phone at +386 40 771 125, by email at narocanje@fizioterapija.info, in person at our clinic, or through the national online booking portal: https://narocanje.ezdrav.si/
Current waiting times are available on the official national waiting list portal: https://cakalnedobe.ezdrav.si/
How quickly do I need to register my e-Referral?
The deadline for submitting your referral begins on the day after it has been issued and is counted in calendar days.
For the urgency category ZELO HITRO (VERY URGENT), the deadline is 7 days. For the categories HITRO (URGENT) and REDNO (ROUTINE), the deadline is 21 days. If you do not submit your referral to your chosen provider within this period, it will no longer be valid.
What should I bring with me?
Please bring comfortable indoor footwear, a towel, your health insurance card and any medical reports or imaging results related to your condition. Imaging studies may be brought either in printed or electronic format.
What should I wear?
Please wear comfortable sportswear. The area of your body related to your symptoms should be easily accessible for examination and treatment. As physiotherapy usually includes movement and exercise, we recommend clothing that allows you to move comfortably.
Do I need a doctor's referral?
If you wish to receive physiotherapy funded through the Slovenian public healthcare system, you will need a referral issued by your general practitioner or specialist.
You can also book a private physiotherapy appointment directly without a doctor's referral.
How many physiotherapy sessions are included with a referral?
During your first appointment, we perform a comprehensive physiotherapy assessment and develop an individual treatment plan.
Treatment usually consists of approximately 8–10 sessions, typically scheduled two to three times per week. The exact number of sessions depends on your condition, rehabilitation progress and treatment goals, with a maximum of 15 physiotherapy sessions per referral.
How long does physiotherapy treatment usually last?
Treatment usually includes around 8–10 sessions, most often scheduled two to three times per week. Therefore, physiotherapy is commonly completed within three to five weeks.
The overall duration may be shorter or longer depending on your condition, rehabilitation progress and individual treatment goals.
How can I cancel or reschedule my appointment?
If your appointment is covered by a referral with the urgency category URGENT or ROUTINE, you may cancel it without providing a reason up to 10 days before the scheduled appointment. This option can only be used once.
Later cancellations are only accepted for objective reasons such as sudden illness, hospitalisation or the death of an immediate family member. Supporting documentation may be required. For VERY URGENT referrals, cancellation without a valid objective reason is not permitted.
Private appointments must be cancelled at least 24 hours before the scheduled appointment.
What happens if I cancel my appointment without providing a reason?
For URGENT and ROUTINE referrals:
You may cancel your appointment without providing a reason once, provided you do so at least 10 days before the scheduled appointment. If you cancel a second time without a valid reason, or cancel less than 10 days before your appointment, your booking will be cancelled and your referral may be marked as unused.
For VERY URGENT referrals:
Cancellation without a valid objective reason is not permitted. If the appointment is cancelled without such a reason, the booking will be cancelled and your referral may be marked as unused.
I received an appointment several months from now. What can I do?
While waiting for your appointment, it is important to remain appropriately active and follow your doctor's recommendations. For some conditions, starting physiotherapy earlier may be beneficial, particularly if your symptoms significantly limit your daily activities, work or sports participation.
As waiting times for publicly funded physiotherapy can sometimes be long, you may also choose to book a private physiotherapy assessment and treatment. The most appropriate option depends on your condition, individual needs and treatment goals.
Why are waiting times for physiotherapy referrals often long?
Waiting times depend on the balance between the number of people requiring physiotherapy and the number of appointments that can be provided within the available staffing, facilities and funding of the public healthcare system.
Waiting times are also influenced by the urgency category of the referral, the availability of appointments, service organisation and the number of people already undergoing multi-week physiotherapy programmes. As a result, waiting times may vary between providers.
What conditions can physiotherapy help with?
Physiotherapy plays an important role in the management of a wide range of musculoskeletal conditions, including back and neck pain, joint and muscle disorders, sports injuries, tendinopathies, osteoarthritis, and rehabilitation following injuries or orthopaedic surgery.
Through an individualised treatment approach, physiotherapy can help reduce symptoms, improve mobility, increase physical function and support a safe return to everyday activities, work and sport.
I have completed my physiotherapy programme but I still have pain. What should I do?
For some conditions, rehabilitation takes longer than the number of sessions available through a single referral. This is particularly common in long-standing conditions, following more complex injuries or surgery, or when the goal is a gradual return to higher levels of physical activity.
After completing your treatment programme, continue performing the exercises recommended by your physiotherapist and follow the advice you have been given. It is important to monitor improvements in movement, physical function and daily activities, rather than focusing only on whether pain is completely absent.
If your symptoms do not continue to improve, become worse again or continue to significantly affect your daily life, we recommend contacting your physiotherapist or doctor. Depending on your individual situation, additional private physiotherapy sessions may be appropriate.
Have a question?
Book Your Physiotherapy Appointment
Whether you have an acute injury, persistent pain or are recovering after surgery, our experienced physiotherapists provide evidence-based, individualised treatment tailored to your needs and goals.
📍 Ljubljana, Slovenia | 📞 +386 40 771 125 | ✉ narocanje@fizioterapija.info